We provide a level of service and support that consistently exceed our customer expectations. Please read our “Warranty Policy” as follows :
This warranty statement is valid for All LED lights (include LED UFO High Bay, LED Flood Light, LED Mast Light, LED Wall Pack, LED Canopy Light, LED Shoebox/LED Street Light, LED Neon Flex and LED Strip) manufactured by Easeking Technology Limited (Easeking).
Easeking product has a 5-year warranty from the date of shipment from Easeking factory, product failure within this period which are related to defective material and/or workmanship will be repaired or completely replaced free of charge to customer.
Excluded from warranty claims is the normal degradation of LED light output over time. Damage of the products through inappropriate or negligent handling can not be claimed under warranty conditions. Freight, handling, insurance charges for sending defective products back to Easeking must be paid by customers, while freight, handling, insurance charges for sending the repaired/replaced product back to customer will be paid by Easeking.
Products sending back request must be confirmed by Easeking before shipment, customer must prepare corresponding documents (for China custom clear use) under Easeking guidance. Easeking has the right to reject any unconfirmed product-return.
Easeking will not be liable for incidental or consequential losses or damages to any nature, including but not limited to lost profits or commercial loss, to the fullest extent that those losses or damages can be disclaimed by law.